AlphaPix Support Page
This page contains support and setup instructions and videos for the AlphaPix line of Controllers - both Evolution (part of the Flex system) and Classic.
If you are setting up a new controller, the recommended order is:
- Configure the controller to be accessible over the network from your computer
- Determine all the props or pixels to be connected to the controller on each output as this is required for setup of the controller
- Configure the controller using the web interface (xLights users can use the built in Visualizer to configure the controller instead)
- Test the lights from the controller
- Configure your application to output data to the controller
- Test the lights from the application
Support for our products can be obtained from a variety of sources,
see this page for details.
If the videos below are too small to see the details or you'd like to watch it faster, select from the following options below:
Select the controller type you have below to show the specific instructions. Please note that some instructions may be common across multiple controller hardware and may show another controller than the unit you have.
Select Your Controller Type Below
FAQ
Do you have a diagram that helps me better understand the relationship between DMX Channels, DMX Universes and SPI Outputs?
AlphaPix Evolution and Classic 16:
AlphaPix Classic 4 with 4 Universes per Output:
What do the three status lights on the board mean and/or what do the green and orange status lights on the Ethernet (CAT5) jack mean?
Link LED
(Green) |
Data LED
(Yellow) |
Condition |
| Solid |
Rapid Flashing |
Connected to network, receiving/sending data ok |
| Solid |
Off |
Connected to network, NOT receiving or sending data |
| Off |
Off |
Power on controller is off or cable is not plugged into a valid Ethernet network port/switch |
What test modes / built-in sequences are in the controller?
| Mode # | Color / Function |
| 1 | Black / Off
(useful for checking for stuck pixels) |
| 2 | Static Red |
| 3 | Static Green |
| 4 | Static Blue |
| 5 | Static Yellow |
| 6 | Static Purple |
| 7 | Static Cyan |
| 8 | Static White
(useful for checking for bad RGB lights) |
| 9 | Red > Green > Blue Changing |
| 10 | General Color Changing |
| 11 | Red Meteor Chase |
| 12 | Green Meteor Chase |
| 13 | Blue Meteor Chase |
| 14 | General Color Changing |
| 15 | Green > Red Chase |
| 16 | Red > Green Chase |
| 17 | Red > White > Blue Chase |
| 18 | Yellow > Purple Chase |
| 19 | Purple > Yellow Chase |
| 20 | Red > White Chase |
| 21 | Blue > White Chase |
| 22 | Green > White Chase |
| 23 | Purple > Yellow Flashing |
| 24 | Yellow > Purple Flashing |
I need a replacement screen or button board for my Alphapix - where can I find those?
AlphaPix Classic 4/16 Screen
AlphaPix Evolution Button & Screen Board
I need replacement fuses for my Alphapix Classic 4 or 16 - where can I find those?
AlphaPix Classic 4 / 7.5 Amp Fuse
AlphaPix Classic 16 / 5.0 Amp Fuse
I'd like to purchase spare or replacement plugs used for the pixel outputs for the AlphaPix Classic 4 or 16 - where can I find those?
If you need additional plugs:
AlphaPix Classic 4
AlphaPix Classic 16
I'm unable to get output to my pixels and I have verified that the pixels have the right power and the test mode doesn't work.
It is not common but in selected cases, when pixels are incorrectly connected or shorted out, the output chip can become damaged. The output chip is in a removable socket in the controller (chips U7 - U10) to allow for it to be replaced in the field. When replacing the chip, note the text on the PCB that says "DIRECTION OF NOTCH/PIN".
The chip can be purchased here.
I broke off / shorted / damaged my power input connector, where can I find a replacement?
Replacements can be purchased
Here. Please note that we do not support the customer repair of controllers.
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