Order Purchase Terms
Purchase Terms for Orders Placed with HolidayCoro.com

Last Updated: 05-Jan-2014

PRE-SALE PURCHASE TERMS EXCEPTIONS:
  • PRE-SALE Dates
    • The PRE-SALE starts Jan 29th and closes March 4th, 2015. Some items will be available for purchase prior to this date but not all items will be listed until Jan 29th.
    • WE RECOMMEND PLACING YOUR ORDER AFTER JAN 29th FOR PRE-SALE ITEMS.
  • Order changes (add/change/delete)
    • Due to the very low costs of items in our PRE-SALE, we charge a $5 fee for PRE-SALE order changes (this does not apply to regular purchases). This cost is per change cycle, not per item.
    • After the PRE-SALE closes on March 5th, NO CHANGES WILL BE PROCESSED, this includes any refunds.
  • Warranty / Support
    • PRE-SALE items are sold with a 60 day warranty (starting from the period of receipt by the customer). PRE-SALE items are the exact same items sold at regular price with a standard (see below) warranty.
    • Shipping costs to and/or from the customer for PRE-SALE warranty claims involving repair or replacement items are the responsibility of the customer. For regular price items, we cover shipping costs both ways.
    • Some items may have optional support that can be purchased - these will be clearly noted in the product purchase page of those given items.

NON PRE-SALE PURCHASE TERMS:
The following are the terms for purchases made from HolidayCoro. At a minimum HolidayCoro will meet these terms but at HolidayCoro's discretion, we may make exception to the terms if it is in the customer's favor. We are very focused on making our customers happy and where possible, we always work to make our customers 110% happy with their purchase.

If you are unsure about any part of the order being placed, please contact us prior to completing your order so that we may help you with the proper selection of items for your project.

High Voltage Warning
  • Some of the items sold by HolidayCoro may use high voltages (power supplies, power cords, etc) - these voltages are sufficient to kill humans and as such if you are not completely comfortable and understand exactly what should be done to handle them safely, please contact us or do not purchase these items. Do not ever overload or use products outside of their intended purpose, this includes but is not limited to - overloading power supplies and excessive current over CAT5. Always properly waterproof electrical connections and house electrical non-waterproof items in appropriate water proof/resistant housings. Always use GFCI plugs or adapters with power supplies when used outdoors or in areas where water will be present. HolidayCoro assumes no responsibility in the use, operation or inter-operation of any equipment purchased from HolidayCoro or any other vendor.

Warranty
  • In general, our warranty period for items are until December 31st in the year they were purchased OR 60 days after their purchase date - whichever is longer.
    • For example - if you purchase an item in July, the warranty will be valid until the last day in that year. If your purchase occurred on December 15th, the warranty will extend until February 15th. For a detailed list of all covered items and exclusions, see our detailed warranty.
  • HolidayCoro reserves the right to process warranty claims in the method of their choosing. This may include:
    • Destruction and replacement of a product
    • Full refund, with or without return of the item (this usually applies to no longer stocked items)
    • Repair and return to customer
    • Partial refund for diminished value items (not common)
  • HolidayCoro generally will pay for shipment of replacement items when the item has been determined to be defective, though we reserve the right pass along shipping costs in selected cases.
  • HolidayCoro offers cross-shipping of items in situations where an item needs to be quickly replaced, though customers may be asked to purchase the item again and receive a full refund upon receipt of the damaged item.
  • HolidayCoro does not cover end-user induced product damage under warranty though we work with all our customers to help ensure they are taken care of.
  • Items sold as "AS-IS" or "OFFSPEC" are not covered under this warranty.

Shipping
  • Shipping Times
    • When you order is shipped, we will send an email to your registered email address with the tracking number. While exceedingly un-common, shipping providors do not consider an item "missing" until 20+ days after the item was shipped. HolidayCoro will work with the delivery provider to locate any missing item.
    • HolidayCoro makes every effort to ship your orders as soon as possible, usually within 24 hours (excluding weekends or holidays.) If you have special shipping requirements such as a specific date that a product must arrive on, please contact us prior to placing the order.
    • For general information about how long it will take for your order to arrive after it has been shipped, see our website.
    • HolidayCoro does not guarantee a specific delivery date, even with next day delivery, unless we have talked with the customer.
  • HolidayCoro's responsibility for lost or missing orders ceases upon successful delivery and confirmation by the delivery provider. If you are unsure if the package could be lost or stolen at the delivery address, please do not place an order with HolidayCoro. Placing notes such as "Leave only on back porch" or "under table" does not guarantee that the delivery provider will abide by them.
  • HolidayCoro reserves the right to adjust shipping carriers if the shipping cost exceeds that billed to the customer.
  • HolidayCoro may ship packages via different carriers when we believe the package will arrive faster than the customer selected shipping method. No additional charges for upgraded shipping will be passed along to customers.

Order Changes
  • If you are unsure about what products should be included in your order, please contact us so we can work with you to select the exact items that are needed for your project.
  • Cancelled Orders Prior to Shipment - Orders cancelled prior to shipment will be refunded less $2, due to credit card fees we are are charged for making and then refunding the order. Sending an email does not guarantee that the order will be cancelled as soon as we receive the email, though we make every effort to check email prior to batching orders for shipping.
  • Changes to Orders Prior to Shipment
    • Add items to order - If items need to be added, no additional fees are charged.
    • Remove items from order - If item amounts need to changed down or removed, there is a $2 fee.
    • Combined orders - we do not combine orders after they have been placed.
  • Changes to Orders After Packing but Before Shipping - A new order will need to be placed for the additional item(s) as we most often build custom boxes for each order.

Back Ordered Products
  • From time to time we will have items that are out of stock. In nearly all cases, back ordered items will be noted on the product page along with the estimated shipping date. While we often ship before these estimated dates, it is possible that the dates could change and when that occurs, we nearly always notify customers with those back ordered items.
  • HolidayCoro reserves to right to hold a shipment containing back ordered items or ship the order partially depending on a variety of factors. In the event we hold an order back for shipping when the back ordered item arrives, the customer has the right to purchase shipping for the non-back ordered item.
Refunds
  • All refunds, where approved (see below), are limited in all cases to maximum of 60 days from the date the order was placed. We are unable to refund credit card orders after this time period has elapsed.
    • Sequences - For every sequence that we sell, we provide 60 seconds of video preview or in select cases, video of the sequence in an actual display using the sequence. Please watch these videos carefully as each sequence is unique. If in question about the quality of the sequencing, we do not recommending purchasing the sequence as we do not provide refunds for sequences unless there is a fundamental flaw or error found.
    • Didn't like item / Not what I expected / Changed mind (product not defective and description correct) - We are happy to provide refunds for items that didn't meet your requirements. We do charge a 20% restocking fee to handle processing of returns. Items must be shipped back, in their original shipped condition within 15 days of arrival to the customers address. Refunds are not provided for shipping charges. Please contact us for information on how to return your order - if you'd like we can produce a discounted return label for you, just indicate you'd like that option when returning your item.