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0 of 0 people found the following review helpful:

Dominic's Assistance February 4, 2024 Reviewer: Dante Cacal from WAIPAHU, HI United States   Dominic did an outstanding job assisting me with my light show.  He was patient and understood what needed to be done with my light show's issue connectivity and settings.  Thanks for the customer services in honoring my request to have Dominic assist me with my technical light show issues. Was this review helpful to you?

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Support from Dominic December 4, 2023 Reviewer: Kenneth Burstall from The Villages, FL United States   As expected he did an excellent job of educating and pointing me in the right direction to learn. I ended up digging myself a deep hole, jumped in and could not get out. He immediately saw the issue and explained how to correct it. I then did the work while he watch and everything is working excellently. Because of him there will be 4 other houses on the block putting up light shows Was this review helpful to you?

0 of 0 people found the following review helpful:

Set up and Repair January 26, 2023 Reviewer: Jonathan Dedon from Slidell, LA United States   David was very helpful, knowledgeable, and friendly. will be ordering again from these guys. Was this review helpful to you?

0 of 0 people found the following review helpful:

Amazing Technical Support January 14, 2023 Reviewer: Michael Haggard from Glendale, AZ United States   Dominic was amazing and helped get my very first light show up and running! He is extremely patient and very knowledgeable with xLights. Highly recommend. Was this review helpful to you?

0 of 0 people found the following review helpful:

18 foot Mega Tree Kit and 6 layer star January 4, 2023 Reviewer: David Forney from Tucson, AZ United States   I measure the quality of a company’s customer service not by their pleasantries but how they handle problems. HolidayCoro has demonstrated three times they handle issues with professionalism, efficiency and courtesy. This is the most outstanding company I have delt with in decades. I give it six stars!!!!! I will soon be ordering more! Was this review helpful to you?

0 of 0 people found the following review helpful:

No good December 24, 2022 Reviewer: Leonel Pierre from Thurmont, MD United States   AC controller working on test mode only And David don’t care about Appointments times customers spend money for nothing Thank you Merry Christmas Was this review helpful to you?

0 of 0 people found the following review helpful:

Technical Assistance from Dominic Bucciarelli December 11, 2022 Reviewer: Jack McCartt from Kingston, TN United States   I was having issues with my models and equipment purchased from Holiday Coro.  Dominic assisted me in setting up everything as able to troubleshoot the issue.  Turned out to be a technical issue that Dominic solved and he then went the extra mile by checking and double checking everything.  Excellent, excellent service.  What a combination, Holiday Coro and Dominic Bucciarelli.  Thank you so much! Was this review helpful to you?

0 of 0 people found the following review helpful:

Great help December 7, 2022 Reviewer: Joe Sekoral from North Richland Hills, TX United States   Dom has helped me for two years now and he is so good at what he does and makes it look easy. Wish I could figure it out but as long as Dom is around I don't have to. Was this review helpful to you?

0 of 0 people found the following review helpful:

Product Support October 30, 2022 Reviewer: STACY LEDOU from Santa Rosa, CA United States   This area is where Holiday Coro leaps ahead of other vendors. You just need to email your questions and they respond via email or phone. Was this review helpful to you?

3 of 3 people found the following review helpful:

Paid tech support September 26, 2022 Reviewer: Steve from Michigan   On 9/16 I had a paid support with David, and it was not very good experience.  David was very condescending.  I understand, the man was intelligent and knew what he was doing.  However, not everyone is at the same level of knowledge as an IT person.  It is important for the technician to be able to communicate effectively to their customer-no matter the skill level of the customer.  Last year I had a gentlemen named Dominic and he was great! He knew my skill level and walked me through a lot of the issues I was having. I've spent a lot of money at Holiday Coro over the last year.  I am completely disappointed in the lack of support for such an expensive purchase.  At this point, I would discourage anyone from using the paid tech support. ---- HOLIDAYCORO RESPONSE ---- We are sorry for this experience that didn't match expectations.  Yes, that is correct, David, our senior support person can come across condescending.  David is highly logical and extremely focused and as a result, some people may find his method of support off-putting.  What David does offer is the absolute highest level of experience at HolidayCoro, allowing our customers to get to their requested solution as soon as possible, which in the case of paid support, is generally important since extraneous information can push the calls over the time and result in higher costs to our customers.  For others working with David, we recommend being quick, to the point and excluding any additional "chit chat".  Answering questions posed as simply as possible will ensure that you have a quick and productive session. Was this review helpful to you?