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Technical Support Assistance Options for The Actidongle
Last Updated: 01/01/2017
HolidayCoro offers a range of technical support assistance options for customers to fit their exact needs.

The following applies to all support options:
  • Support is per controller not per incident. In some cases, solutions may be provided that resolve multiple controller issues such as networking, PC or sequencing application related issues
  • Once an Actidongle has been purchased, support can only be purchased at the regular price

Feature / Support Function No Live Support Regular Support via E-Mail Priority Support via Dedicated Live Phone
Cost when purchased with Actidongle None $9.99 $49.99
Cost when purchased separately of Actidongle None $24.99
Purchase Link
Purchase Link
Method of support delivery Automated support system only * E-Mail / Outbound Phone as needed
* Automated support system
* Dedicated inbound phone number
* Remote PC control when needed
* Automated support system
Estimated off-peak period support response time
Dec 1 to Oct 19
Nov 1 to Nov 15
N/A 1 to 2 business work days 12 to 48 hours excluding weekends and holidays
Estimated peak period support response time
Oct 20 to Oct 31
Nov 16 to Nov 30
N/A 1 to 6 days 6 to 48 hours including weekends
Support Professional Experience Level N/A 5-10 years experience 5-10 years experience
Support Professional Country N/A United States (English only) United States (English only)

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