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Replacement Process and Policy for RGB Lights
Last Updated: 07/14/2018
You've likely reached this page because HolidayCoro support has directed you here due to a failure of lights on a string.

Please read through the option that works best for you and let us know which option you are going to select (usually by replying to your CRM trouble ticket).

  • Regular Stock Item - In Warranty
    • Nodes and module lights
      • String functional but has a few non-functional lights
        • Customer Self-Repair
          • HolidayCoro will send, at no charge, replacement lights of the same type (module, node, etc) and voltage (5v, 12v) along with sufficient shrink wrap for the customer to perform a self-repair
          • This is quick and requires no additional purchase.
          • Customer must be able to cut out old pixel(s) and solder in new pixel(s)
        • HolidayCoro Repair / Replacement
          • Customer purchases replacement item of the same type / product code and Holidaycoro sends item along with a pre-paid return envelope to send back the old lights. Order is refunded less the outbound shipping (usually less than $6 dollars).
          • This is quick but involves a purchase, return and a small charge for shipping.
          • For detailed instructions, see our KnowedgeBase
        • Prorated Credit
          • The cost of the lights is refunded in the form of a store credit based on a pro-rated cost of the lights affected.
          • For customers that may not be using all pixels, this is a no-cost solution that provides credit for the non-working lights.
      • Non-functional string (entire length)
        • Typically HolidayCoro will work with the customer to determine the root cause of the failure. Most failures are a result of mis-configuration and often strings are fully functional. In some cases, due to incorrect wiring, the first pixel is damaged and will need to be "cut out".
        • HolidayCoro Repair
          • Customer purchases replacement item of the same type / product code and Holidaycoro sends item along with a pre-paid return envelope to send back the old string. Order is refunded less the outbound shipping (usually less than $6 dollars).
          • This is quick but involves a purchase, return and a small charge for shipping.
          • For detailed instructions, see our KnowedgeBase
    • Strip
      • HolidayCoro Repair
        • Customer purchases replacement item of the same type / product code and Holidaycoro sends item along with a pre-paid return envelope to send back the old string. Order is refunded less the outbound shipping (usually less than $6 dollars).
        • This is quick but involves a purchase, return and a small charge for shipping.
        • For detailed instructions, see our KnowedgeBase
      • Prorated Credit
        • The cost of the lights is refunded in the form of a store credit based on a pro-rated cost of the lights affected.
        • For customers that may not be using all pixels, this is a no-cost solution that provides credit for the non-working lights.
  • PRE-SALE Item
    • These items are covered under a seperate warranty program.


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