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Using a Screen Recorder to document a PC based problem.
Last Updated: 05/22/2012
If you should run into a problem with a sequence or our PC based programming software and we don't have a specific answer to your question, we may ask you to screen record your issue so we can better see what is occurring. The screen recording process is easy and free, here are the steps necessary to record your screen:
  • Click on the "Start Recording" button in the upper right corner of the screen (it may take a moment for the Java application to download to your computer.)
  • A box with dashed lines will appear, this is the area of the screen that will be recorded - adjust this so that the application in question will be recorded.
  • If you have a microphone or webcam, hook those items up now (note that many computers have built in microphones.)
  • If you have a webcam and are having a hardware problem, we highly recommend turning on the webcam record option.  You can find that option in the menu bar at the bottom of the dashed line box - it is the icon with a down facing arrow - just click the button and then select the camera.  The camera video will be recorded along with your screen capture.
  • When you are ready, just click the Red record button and demonstrate the following:
    • Assume we know nothing about the issue, record and describe all issues you are seeing
    • For hardware based problems:
      • Show the setup of the device in Device Manager including the driver version
      • Show that the module works with xLights
    • Describe what steps are being taken and what is the outcome
  • Once you have recorded the video, click  the "Done" button.
  • You will then have three options on where to put your video:
    • Publish to Screencast-o-matic's free hosting service (registration required)
    • Publish to your YouTube account (registration required)
    • Publish to Video File (download the file to your PC)
  • Select the above option that works best for you.  Be aware that the publish to video file option, depending on how long the video is, can result in a video that is 5 to 15mb in size and some email systems will not be able to handle the larger size.
  • Once complete, email the video or link to the video to us at

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