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Product Features
Consulting by the hour is for non-defined questions customers may have. This service is provided over the phone / remote control and our experienced lighting engineer will discuss any topic that customers may be interested in, including:
- Design suggestions or philosophy
- Setup of xLights software / models / sequences
- Importing of sequences
- Training on the use of xLights
- How a product or technology works (E1.31, sequencing, power management, etc)
- Formulation of a design plan
Any customer deliverables, including, CAD drawings, detailed spreadsheets or design documents, detailed project bill of materials, will be billed on an hourly basis of actual work performed.
HolidayCoro may recommend the use of third party hardware or software solutions. HolidayCoro does not provide purchasing assistance, warranty or direct assistance in the configuration or setup of third party hardware or software - please contact the recommended vendor for this support.
We will attempt to reach out twice to customers to discuss their project or schedule a time to do so. This includes requests for customer specific information (maps, drawings, measurements, hardware lists, etc). If after the two attempts, we do not receive a response, the session will be refunded at 75% of the purchase price.
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