Cross-Ship Replacement Instructions
You've been directed to this page because HolidayCoro support staff has determined that the product you have, may be or has been determined to be defective and needs to be exchanged for a replacement |
When will my PRE-SALE order ship?
We know that our customers are ready to get their PRE-SALE orders as soon as possible and HolidayCoro absolutely wants to get our customers their items as soon as possible - we have absolutely zero re |
EU Member Country Shipments
As of 30-Jun-2021 we no longer ship directly to EU countries We are sorry but due to changes by EU governments to place additional tax collection requirements on shippers outside these countries, we |
International Shipping Costs
Q: Do you ship to EU countries? A: As of 28-Jun-2021 we have discontinued shipments to the EU due to tax and clearance requirements. See this article for information about how to order shipments to t |
APO / FPO / DPO Shipping Information
Q: Does HolidayCoro ship to APO / FPO / DPO addresses? A: Yes - we do ship to APO, FPO and DPO addresses but box sizes are within the limits of the USPS system. Those limits are: - No more than 70 po |
How long does it take to receive my order?
Order to Ship Times for non-custom products (time after your order is placed before it is completed and shipped):
99% of orders under a total of $1,500.00 USD are packed and shipped the |
Event Sponsership
Due to the community oriented nature of holiday decorating, we receive a fair number of requests throughout the year for sponsorship or donation of items for minis, Academy's and other informal "g |
How we ship 4'x8' sheets of coro
This video shows how we ship our 4ft x 8ft virgin sheets and larger coro items.
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Can I download my sequences/software directly from your website?
Yes - our new website has a download system that, once your order has been completed (shipped), you will receive a download link to directly download your sequences or software. If you loose your |
Warranty Periods and Policies for HolidayCoro Products
HolidayCoro Product Warranty Terms
HolidayCoro wants to ensure that all our customers have a positive experience with their products. The warranty listed below is our minimum standard pro |
Pixel Spacing Distances / How do Pixels Get Their Addresses?
First, lets start with a basic understanding of how pixels address pixels and then on to how this affects the spacing of pixels. While each pixel protocol/chip type (2811, 2801, 6803, 1804, etc) has a |
AlphaPix Technical Support Page
All support and technical assistance for the AlphaPix controllers can be found on this page. If you are looking for controller specific information, including purchasing the AlphaPix, see this page: h |
Why does HolidayCoro offer a variable warranty on controllers?
Starting Jan 1, 2017, HolidayCoro moved from a standard warranty on all controllers to an variable warranty based on customer choice. Those choices are: No Warranty - the controller is sold as-is and |
Restoring Shape to a Waterproof Cable Male Threads or Female Nut Deformed Mis-shapen
Sometimes customers may receive a waterproof cable with a nut or the threaded male end that is misshapen. This can occur because of the following reasons: * Pressure inside a a shipping box combined w |
Light-o-Rama LOR Coupon Promo Discount Instant Code - Save 10 to 50% Off
You don't need a coupon code for light o rama (LOR) when shop at here because we are typically 10 to 50% less than light o rama is, everyday. If you find a lower price at Light O Rama for the same, si |
Hobby or Regular Grade - What Is The Difference?
HolidayCoro sells products typically in two grades and this article explains the difference between these grades: Hobby Grade Typical of what you'd purchase from amazon or ebay or "direct from China" |
PRE-SALE Order Staus
All PRE-SALE Order Status Information has been moved to this page: https://www.holidaycoro.com/kb_results.asp?ID=103 |
Sales Tax and Tax Exemption Information
DO I HAVE TO PAY SALES TAX? HolidayCoro only collects sales tax in states that require such collection to occur (see list below). If sales tax is required in your state, the percentage and amount wil |
Customer Supplied Tools and Supplies
As the majority of our products are Do It Yourself, they often require customer supplied tools or materials. This page references some of those materials, recommendations, estimated costs and where y |
What is the complete cost / What is required for a mini-light animated character?
Thank you for your interest in our Singing Faces / Characters that use Mini-Lights. This article covers what is required to complete these products including lights and controllers and also provide ge |
