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Works in test mode only! |
May 13, 2017 |
Reviewer:
Jeff from Mukilteo, WA United States
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I wanted to give 4 stars for this review, however, because of the support issues I'm having I can't. The system was well packaged and the lights are high quality. However, the RGB dumb controller was advertised to be able to be driven from my AlphaPix 16 controller. It doesn't seem to work. I paid for extended warranty and support but tech support has been terribly slow and not helpful. I realize it is off season, but I just wanted to make sure everything works properly before the season starts. --- HOLIDAYCORO RESPONSE --- We are sorry about the delay in responding (Request was sent on Friday at 3:25pm, we didn't respond until that following Wednesday at 9:29am) - we had been in the process of moving to a new facility and neglected tickets a few days longer than we should have. We were able to locate the source of this somewhat complex issue which was due to the use of an incorrectly wired cable feeding the signal from the AlphaPix 16 RS485 output over to the RGB dumb controller.
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